Society

Okay, typing this post after a horribad day at work. Yeah, horribly bad. Goodness. To be honest it's not that bad from a bystander's point of view, but from my eyes, it was.

Firstly I went to work thinking that my shift today was 3-9PM. I was pretty excited about rushing home to catch today's Gayo Daejun (it's a concert each of the three Korean major channels organize every end of year, on the 29th, 30th and 31st.) but ended up, my shift was 3-11PM. Which meant that I'd miss it. So I thought, okay, nevermind, and I started working. I have this manager who's pretty nice, although people have already badmouthed her to me already but she hasn't personally offended me so I'm not gonna be biased; she took early leave today (AND tomorrow omg) so there's some other branch's manager attached here. Firstly, her operation methods are different, so there were some things she asked me to do which left me baffled. And then she was telling me that she didn't hear me greet (ok, the other manager tells me this too, but wtf I only need to let the customers hear right! Not as if I'm greeting them. Do I need to shout into the customers' faces so they can hear me?! o___o) and being accused wrongly I insisted, "No, I said welcome to the customer!" and IDK what is so cute about me being insistent/rebuttive/whatever but she laughed and she lightly pinched my chin. You know how people hold little kids'/their lover's chins and then go "Awwww"?? Yes she did that. And OHMYGAD it's so gross!!!! I barely even know her, please?!?!?! Seriously if my friends did that I would probably have a minor reaction like waaahgh but for a stranger like today, my impression of the person goes into the drain.

So after that everything was pretty okay, until this group came into the boutique. There were three Chinese: two women one man, and three 20 give-take a little year old Vietnamese/Filipino/Indonesian girls. From what I could hear them converse about, they seemed to be foreign workers and I presume one woman was trying to handle their operations/whatever with the couple. She called me to take their orders and I wrote whatever she pointed to, and she wanted a Litchi-something so I asked, "Litchi Tea Freeze?" and she went "Yayaya," and she said she wanted two lychees and less sweet. And her Seafood Aglio Olio she wanted more spicy. Okay, so these together with the other orders I took, and I went to key them in.

Passing by the barista (who was the manager), I told her about the requests and then she said, "But Litchi Tea Freeze has no lychees", and I was like, really? So I went to ask the lady about it. She gave me a look and she said, the drink I usually have has lychees! She asked me what drink I ordered for her, so I flipped to the Tea Freeze page and showed her. She said, "No, I don't want this. I want Lychee Jazz.". I went back to the counter and I told my manager, and she said, "No, tell her cannot, I blended it already." I went to the woman and told her, and she said, "No I don't want that. I want Lychee Jazz." so I went back to tell the manager, and the manager was pissed off. I reminded her about the less sweet and two lychees, and she replied, "Don't want give.". Lol like ...what? Idk man, just so you know, making a wrong drink is no big deal and we usually just drink it ourselves under the reason of food testing. It's a legit reason; for the waiters/waitresses to know how the drink tastes like so we can better introduce them to the customers. And she looked so pissed? Zzzz and after that I went to serve other customers.

Who knows, suddenly the manager called me and told me the woman said she didn't order a certain drink. It was some Strawberry Mocha Blend I remember. I served it to the woman, and she looked at me angrily and said (in Chinese), "No I didn't order this! How do you take orders? You anyhow write and anyhow give an order to me?" So, I apologized (and you know what the best part is? The General Manager (super high post) was also in the boutique....) and told the manager that she insisted that she didn't order. So alright, I thought that was bad enough.

After a while, all of a sudden the woman comes up to me (who was at the counter) and the manager, and asks where is the soup and pizza. The thing is, she didn't order them from me!!!! Wtf wtf wtf. So I said, "I didn't take any orders for soup and pizza," and she replied (in Chinese again. I shall type it out...) “我明明有order，你们是怎样take orders的？如果她不会你就找会的人，为什么把我的order这样乱乱点！” all in a damn bitchy and accusing tone. What I find funny on afterthought is that my manager is a Filipino so she probably doesn't understand a single shit she's saying. Lmao. So my manager replied her and told her that we would serve the soup and pizza in five minutes. She replied, "I want the soup NOW.", and my manager was like "Okay." and we all went about with our own stuff. I felt so sorry at that point of time that I wanted to cry, because I felt wronged, troublesome, and scared (since the GM was there) all at the same time. I went on with waitressing, and everytime I had to tend to their table (clear plates, serve drinks, refill water etc.) the woman would either roll her eyes at me or scold me some more. Argh.

Finally, when they were settling the bill, the woman nagged at me, “你是怎样？做事人在心不在！以后出来做工时你怎么办？”, so I gave an apologetic smile and said sorry again. I felt miserable.

One good thing was that the GM didn't say anything about it, though I do think she noticed the commotion. All in all, it brought me to reflect and realize that the more people you meet, the more types of people you discover. TBH I feel pretty unexposed to the higher-class people because of my own social standing, and through this job I meet them every day (tcc is a boutique lol, because it's high-class ._.). It has opened my eyes, especially today. I don't hate the woman that much; it was a severe case of miscommunication and all the wrong circumstances happening at the wrong time. But I feel like if I take her advice (aka naggings/scoldings) the objective way, it'll help me. And I should put my ill feelings behind.

Lol. I don't know how well I need to perform to get the Outstanding Staff Award, but I'll try. And when I get it, I'll think back to this day and laugh.